Remakes, Alterations, Returns and Exchanges
We’re committed to making remakes, alterations, returns and exchanges simple, seamless, and sustainable.
Frequently asked questions
What if my garment doesn't fit?
If the garment doesn't fit the way you want, no worries! We offer free remakes & alterations for custom-fit garments.
To qualify, please complete a Fit Review within 30 calendar days of delivery. Start by emailing us at support@senestudio.com and following the process in the Fit Review Guide.
See our Alterations & Return Policy for full details.
Can I return or exchange my order?
Yes. What you can do depends on the type of order.
Standard-Size Orders
Eligible for a refund to your original payment method, or an exchange. Items must be back in the mail within 30 days of delivery (14 days for suits, tuxedos, blazers, and suit pants).
Custom-Fit Orders
Eligible for free remakes until the fit is right, an exchange, or a return for Sene gift credit, within 30 days of delivery. Because each custom piece is made one-of-a-kind for you, custom-fit orders can't be refunded to your original payment method.
Items must be unused, with tags on, in their original packaging.
How do alterations and remakes work?
We make it easy:
1. Start your request within 30 days of receiving your order.
2. Work with our Fit Specialists (they’ll ask for photos and notes about the fit).
3. Send back your original garment using the prepaid shipping label — we’ll begin your remake once it’s received.
4. You’ll get a fresh 30-day window once your new piece arrives.
Prefer to use your own tailor? No problem — we’ll reimburse you in store credit up to:
- $125 for a suit
- $75 for a jacket
- $50 for dress pants
- $30 for casual pants or denim
-$15 for a T-shirt
Alterations and remakes depend on fabric availability — if your fabric is out of stock, we’ll help you choose a similar option.
How do refunds work?
What you get back depends on what you ordered:
Standard-size items: refunded to your original payment method.
Custom-fit items: returned for Sene gift credit, not refunded to your card. You can also choose a free remake or an exchange instead.
Not refundable: Sample Sale purchases, socks, gift cards, Package Protection, Priority Mail and Next Day Air shipping fees, and customs duties or import taxes.
Free Returns + Package Protection covers the cost of your return shipping. It doesn't change what's refundable, so custom-fit items are still returned for gift credit. Without it, the return shipping cost is deducted from your refund.
Bundles like the FlexTech Starter Kit must be returned in full, including free gifts, for a full refund. Returning part of a "buy more, save more" order may adjust your refund to the new item count.
Refunds are processed within 7 business days of us receiving your return. If your original payment method is no longer active, you'll receive a Sene Gift Card. Keep your tracking info handy, as we can't be responsible for packages lost in transit.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.